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These settings determine how the server stores and routes IM messages when they are sent to a user that is not logged in. From this screen, you can also view the total size of all offline messages currently stored on the server.
To manage offline messages:
Click the Server tab.
In the sidebar pane under Server Settings, click Offline Messages. The Offline Messages screen displays.
In the Offline Message Policy section, select one of the listed policies.
If you selected to store offline messages, enter a storage limit in the corresponding field.
Click the Save Settings button.